Appointments & follow-up

Book a consultation or recheck · Request a prescription refill

What does the initial package include?

A 1–1.5-hour consultation, a phone check-in at 2–3 weeks, a prepaid in-person recheck at 8–10 weeks, with three months of support after the initial consultation.

What if I miss an appointment or cancel late?

No-shows and cancellations within 48 hours are subject to a cancellation fee. Give at least 48 hours’ notice for any changes. To cancel and/or rebook prepaid rechecks online, visit the booking website. Contact Dr. Wilson’s personal assistant Sarah for phone check-in changes only.

When does the prepaid recheck expire?

Within the three-month support period. If it is not completed within that period, and/or further support is needed, regular recheck fees apply.

Your consultation

How do I book and prepare?

Book online and view appointment fees. Complete the canine or feline questionnaire at least 48 hours before your appointment. Ask your veterinarian to send recent medical records.

The questionnaire lets Dr. Wilson review your situation in advance, leaving more time to observe your pet and discuss your concerns. Together, you will develop a treatment plan suited to your pet and circumstances.

What should I bring?

Existing photos or videos may help. Do not provoke concerning behaviour to obtain footage; a verbal description is enough. Dogs must be on a fixed-length leash and cats in a carrier. Keep pets under your control. Favourite treats or comfort items are welcome.

Where are appointments, and when do I pay?

In-person appointments take place at Alta Vista Specialty & Emergency Veterinary Centre, 2220 Walkley Road, Ottawa. Consultation payment is collected at reception after the appointment. Sarah emails your behaviour report; a report is also sent to your veterinary clinic.

What if there is conflict between two pets?

For inter-cat or inter-dog aggression, one animal attends the initial consultation—usually the pet showing the behaviour of greatest concern. The prepaid recheck is used for the second animal. In these cases, you do not need to wait 8–10 weeks for that second appointment. This allows both pets to be assessed without two full initial packages. Regular recheck fees apply after the three-month support period.

Behaviour care & qualifications

Which animals and concerns does Dr. Wilson treat?

Dr. Wilson treats dogs and cats.

Dogs: Concerns include aggression, interdog aggression, anxiety, fear, noise sensitivity, separation anxiety, elimination problems, repetitive behaviours, travel difficulties, distress during veterinary or grooming visits, age-related changes, self-injury, and hyperactivity, etc.

Cats: Concerns include inter-cat aggression, elimination problems, marking, hiding, chewing non-food objects, repetitive behaviours, travel difficulties, distress during veterinary or grooming visits, age-related changes, self-injury, and hyperactivity, etc.

Are medications used?

In some cases, behaviour modification is supplemented with natural supplements or medication. Dr. Wilson assesses your pet’s needs and discusses these options during your consultation.

What are Dr. Wilson’s qualifications?

Dr. Colleen Wilson, BSc, DVM, DACVB is a board-certified veterinary behaviourist and a Diplomate of the American College of Veterinary Behaviorists. She is also Elite Fear Free Certified and a member of the Fear Free Speakers Bureau.

Learn more from the American College of Veterinary Behaviorists and Fear Free.

Contact Dr. Wilson: colleenwilsonbehaviourvet@gmail.com