Dr. Wilson can help…
Specialist care. A clearer path forward.
Dr. Colleen Wilson, BSc, DVM, DACVB
Eastern Ontario’s only board-certified veterinary behaviour specialist.
Understand your pet’s behaviour with the medical insight of a veterinarian and the expertise of a behaviour specialist. Dr. Wilson provides science-based assessment and treatment plans for dogs and cats.
Appointments: your responsibilities
Please read before booking. You are responsible for confirming, booking, and attending your appointments, even when Sarah sends reminders.
Prepare for your consultation. Book online, complete the canine or feline questionnaire under Forms at least 48 hours before your appointment, and ask your veterinarian to send recent medical records.
Confirm your 2–3-week phone check-in with Sarah. This is the only appointment Sarah books or reschedules. Reply to her proposed dates to agree on a time. The call must take place within 2–3 weeks of your initial consultation unless special circumstances apply. Dr. Wilson calls you; you must be available to answer. Not answering a scheduled check-in is a missed appointment.
Book and attend your prepaid 8–9-week recheck. Book it online promptly, ideally when arranging your phone check-in. To change it, return to the same website where you originally booked, cancel the existing appointment, and book a new appointment yourself. Sarah does not book, cancel, or reschedule prepaid rechecks. The prepaid 8–9-week recheck is an in-person appointment. Zoom is only offered if you cannot attend in person. Contact Sarah to arrange this alternative.
Monitor your email. Sarah, Dr. Wilson’s personal assistant, emails your behaviour report, proposed phone check-in dates, and a reminder to book your prepaid recheck. Check your inbox and spam/junk folder, reply promptly, and add confirmed appointments to your calendar. Do not wait for another reminder.
Give at least 48 hours’ notice for changes. Cancel and rebook prepaid rechecks yourself through the original booking website. For phone check-in bookings or changes only, email Sarah at colleenwilsonbehaviourvet@gmail.com.
Missed appointments and late cancellations: No-shows and cancellations within 48 hours may be subject to a cancellation fee. This includes missed scheduled phone calls.
Package deadline: Your package includes three months of support. The prepaid recheck must be booked and completed within that period, including when you reschedule it. If it is not completed within the period, or if further support or regular rechecks are needed afterward, regular recheck fees apply. Sarah’s reminders do not extend this deadline.
Prescription refills — $40 per request
Established clients at the one-year mark only, with no questions, concerns, or medication changes, can submit a refill request. Include all prescriptions together: a separate request later, including by email, incurs another $40 fee.
Call Alta Vista at 613-731-9911 to pay. Refills are filled once payment is received and confirmed. Allow up to one week and request well before medication runs out. If you need to discuss your pet’s progress or treatment, book the appropriate recheck.